Customer Service here at OSiT

We’ve always been on a mission to make OSiT a company that reflects who we are as people and the ethics and morals that we live by.

Yes we design and create beautiful office workspaces but we also build beautiful communities too.

Our centres are designed as environments where people can be inspired, focussed, and happy. We have also developed a culture where it is important to consider how we make others feel.

Every day we look for new ways to give our clients the wow factor.

All of these things form the foundation for our Customer Service Policy and our Customer Service Charter.

Our team is committed to look for ways to improve our service levels for our clients and business stakeholders. Our clients have the right to know what level of service they can expect from us all the time, which include our guiding principles.

To assist us on our journey to giving excellent customer service at all times we approached the CFA (Centre for Assessment) for accreditation in June 2023 and we were awarded their Customer Service Excellence Standard.

Customer Service Excellence

We chose the CFA because the Customer Service Excellence is a national quality mark that seeks to recognise organisations that have a truly customer-focused culture. It is also designed to promote continuous improvement. Certification to the Customer Service Excellence Standard is achieved through a rigorous assessment process including a review of documents submitted to an impartial assessor which demonstrate compliance against each element of the Standard, and an on-site visit to establish whether or not an organisation meets the requirements of the scheme. Our first annual review is in June 2024.

This is what all OSiTeers commit to:

  • Maintain an excellent first impression for all of our clients and visitors

  • Always do what we say we are going to do which will ensure that we are dependable

  • Ensure that we are always aware of our environment and maintain immaculate facilities

  • Always strive for accuracy when dealing with administration matters

  • Always support a solid line for communication with our clients

  • We are committed to supporting our employees, ensuring that everyone has ongoing training, support and personal and professional development allowing them to be the best they can be and support our clients and are able to provide high-quality customer service

  • We take pride in creating welcoming, professional, and fun atmospheres in all of our centres for our customers and our employees. We engage with our customers through social events, networking, offers and entertainment

  • Our employees are well presented and adhere to a dress code policy ensuring that we are reflecting our professional but warm company values

  • We are always looking for ways to exceed our customer’s expectations. To make them happy and to make their experience with us memorable. It is what keeps our customers longer and keeps them coming back. We pride ourselves on the personal touches, gestures of kindness, knowing our customers and tailoring our service delivery to suit their needs.

In those rare times where we might fall short of the very high standards that we have set for ourselves we have a number of ways that you can communicate with us.


You can use the feedback form here directly from the website, which comes through to our team via email. We aim to reply within 24 hours and the email will be escalated to the most appropriate member of the management team.

Telephone Number

0844 412 1796 - our phone lines are answered by a member of the OSIT Team. Your details will be captured and sent to the most appropriate member of the management team who will aim to get back to you within 24 hours.

In Person Contact

You can speak to a member of your centre team directly. We will then aim to respond to your enquiry in writing within 24 hours.

In Writing

If you reach out to us in writing we will aim to respond to your query as soon as possible, please note our operational hours are Monday to Friday 08:30 to 17:30. The matter will be escalated to the most appropriate member of the management team.

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Head Office

20 St Dunstan's Hill, London EC3R 8HL