If you value something you must nurture it. We chose the Customer Service Excellence Standard because we were looking for an accreditation which would not just monitor our customer service standards but also empower our staff to embody them.
CSE is a national quality mark that seeks to recognise organisations that have a truly customer focused culture.
We are not just office space providers. We understand that our buildings provide an amenity rich service to our clients, their visitors and their employees. That service starts when we choose the location, undertake the fit out, the design, choose the furnishings and finally our teams. Customer Service is in our DNA and we understand that every part of our business that our clients interface with must reflect our values and culture.
CSE is designed to promote continuous improvement. Certification is achieved through a rigorous assessment process including a review of documents submitted to an impartial assessor which demonstrate compliance against each element of the Standard, and an on-site visit to establish whether or not an organisation meets the requirements of the scheme.
At our re-accreditation in August 2025 we were found to be fully compliant and we also achieved a total of 7 compliance plus scores.
